IT-Support and Maintenance

Support & Maintenance

Always stay on stream

An important factor for business success is the constant availability and performance of IT- and AV-based systems. This requires support management with the right services for all business areas. Based on extensive implementation experience, particularly in the media environment, and the associated high demands, Qvest supports companies and organizations in project work with all the necessary expertise.

Qvest offers scalability across companies and departments. Our services and support levels are exactly tailored to the needs of our customers, since technical architecture, personnel structure and financial resources require a coordinated approach in support management. And aside from all individual requirements, the primary goal is always the enduring optimization of customers' business processes. We achieve this through expert system availability management, risk minimization, protection from outages and the sustainable streamlining of customer IT cost structures.

Technical support from Qvest: customized with service level programes

Qvest offers scalability across companies and departments. With Priority Support, Manufacturer+ and Managed Services, we offer three support programes that cover typical service and support requirements.

The Qvest service level programes
1

PRIORITY SUPPORT PROGRAME
With the Priority Programe, Qvest offers protection against the typical failure risks of individual products, supported by close cooperation and as a certified service support point for various manufacturers.
Priority+ support includes particularly short response times and exclusive maintenance and repair conditions. You will have access to a fully equipped pool of replacement equipment.

2

MANUFACTURER + PROGRAME
The Manufacturer+ support programe is intended for companies that wish to usefully extend the service features of products and solutions used in their infrastructure and production chain. We provide custom-fit service packages to raise the standard of support far beyond the basic service offered by manufacturers. Manufacturer+ from Qvest is primarily suited to providing external support for enterprise customers with their own service & IT departments.

3

MANAGED SERVICES PROGRAME
We developed The Global Support programe for the maintenance of complex data centers and broadcast IT infrastructures that comprise systems from various manufacturers. Our Global Support is designed for enterprise customers who wish to outsource all or parts of service management and ongoing maintenance of their broadcast IT infrastructure.