QA & Operations
Quality Assurance & Operations
With the continuous evolution of the OTT landscape driven by new devices, platforms, and rising user expectations, a structured approach to quality and operations is essential.
Our approach follows five clear principles: Operate. Assure. Automate. Observe. Optimize.
- Operate: Stable operations with clear SLAs – up to 24/7.
- Assure: Manual QA for UX/UI, exploratory testing, and accessibility.
- Automate: End-to-end testing on real hardware, fully integrated into CI/CD.
- Observe: Monitoring and KPI dashboards based on logs and trend analysis.
- Optimize: Continuous improvement driven by defined quality metrics.
We work with a hybrid QA model that combines manual and automated testing. Through remote device access, development teams, clients, and QA engineers work directly on real TVs, OTT boxes, and mobile devices.
Our QA is consistently evidence-based. Every decision relies on traceable artifacts such as logs, screenshots, videos, and KPI trends. The results are reproducible test outcomes instead of isolated findings, faster root cause analysis, and fewer incidents in live operations.
You retain full transparency and control at all times. We deliver stability, speed, and measurable quality across all platforms.
One of Europe's largest TV test labs
We operate one of Europe’s largest TV test labs, with more than 100 active Smart TVs and 50+ additional devices including OTT boxes, sticks, consoles, as well as mobile and web devices. Our infrastructure is remotely accessible for clients, developers, and QA teams, enabling reproducible testing on real hardware.
Our maintenance and operations services include provisioning, configuration, monitoring, maintenance, scaling, incident and change management, as well as security management.
We provide a high-performance test environment across all relevant devices and ecosystems:
Connected TVs (CTVs) / Smart TVs
More than 100 devices from leading brands, covering multiple model years and operating system versions since 2011.
Mobile devices
A broad range of 50+ smartphones and tablets for comprehensive testing.
OTT TV platforms
Full access to leading streaming platforms including Android TV, Apple TV, Fire TV, Roku, MagentaTV Stick (G1), Sky devices (all generations), and Vodafone platforms such as Horizon and Unitymedia.
Smart TV platforms
Comprehensive support for Tizen, webOS, Philips (WhaleOS, Titan OS), Panasonic (MyHomeScreen, FirefoxOS, Viera), Vidaa, TiVo, Foxxum, Netrange, and more.
HbbTV
Industry-leading expertise with support for all versions from V1.0 to V2.0.4. We test HbbTV applications on more than 100 devices across different manufacturers, model years, and OS versions dating back to 2011. Our device landscape is continuously updated, and we test under real market conditions with access to relevant TV providers.
Automation & CI/CD integration
Automated end-to-end test runs on real devices, fully integrated into CI/CD pipelines. Nightly runs, quality gates, and parallel execution across device pools enable fast releases with stable quality.
We conduct feature acceptance tests already during development. Before and after releases, we safeguard quality with smoke tests for quick baseline validation, regression tests to protect existing functionality, exploratory testing for edge cases, and stress tests to verify stability and performance.
In addition, we validate releases under real-world conditions in live operations, including peak loads and event scenarios. This shortens time to market, improves the user experience, and reduces long-term costs.
The performance of the app — including load times, responsiveness, and resource usage — is a key factor for customer satisfaction. Through our performance tests, we continually optimize these aspects. Thanks to the broad range of devices covered by our test lab, we provide our partners with precise and reliable results, giving them a competitive edge, especially when they have a large device reach.
Our QA focuses on the quality of all web, mobile, smart TV, and HbbTV app content, including UX, image quality, audio playback, and streaming stability. We offer our clients reliable and solid results thanks to our optimal test infrastructure.
Providers in Europe are obligated to make apps fully accessible. We are well-versed in the standards for accessibility and ensure full accessibility of apps. More information on accessibility and an optimal Gen-AI workflow for this challenge can be found here.
Our QA includes security tests and tools for compliance with data protection regulations, ensuring that users' personal data is adequately protected.
Since smart TV apps are also used on mobile devices, we ensure that apps seamlessly sync between different devices and that all user data and settings are correctly transferred. The QA process checks whether features work as intended and ensures a consistent UX across all devices.
Identifying and fixing issues early in the development cycle is more cost-effective than addressing them after the app’s release. We help save both time and resources.
In a crowded market where numerous software solutions vie for attention, ensuring an app function smoothly is critical to remaining competitive and retaining a loyal user base. Through testing at all stages (component tests, integration tests, system tests, and acceptance tests), as well as sanity checks in operation and regression testing in all iterations, we ensure the app’s efficiency and reliability before and after launch, addressing bugs early on.
Test Automation – Efficient Quality Assurance through Automation
We combine manual QA with scalable end-to-end test automation – CI/CD integrated and executed on real hardware. Our hybrid approach validates UX, look and feel, and functionality with reliability across all platforms.
Tools and platforms:
- Web / Mobile: Playwright, WebdriverIO, Appium, Selenium
- Smart TV & OTT: Suitest, Android Studio
- CI/CD integration: Automated triggers, quality gates, and artifacts such as screenshots, logs, and videos
Test scenarios:
- Smoke, regression, and feature flows
- Stability loops and nightly runs
- Device- and platform-specific checks
Our QA experts build standardized, reusable test suites. These run across platforms and integrate seamlessly into existing QA processes and DevOps workflows.
Structured quality assurance based on the test pyramid
Our testing methods follow the test pyramid to deliver structured and cost-efficient quality assurance.
Code level:
Unit tests isolate individual functions and validate them efficiently.
API level:
Integration and system tests verify that all interfaces work seamlessly together and deliver optimal performance.
GUI level:
End-to-end tests simulate user interactions and monitor the availability and speed of the entire system.
