Salesforce
Digital transformation with strategic expertise
Drive revenue growth and gain deeper business insights by focusing on high-value customer interactions. We built our Salesforce practice to deliver exceptional experiences where humans and agents work together seamlessly. By applying our extensive media and entertainment expertise—spanning pre-production to distribution—we help you succeed on a platform we believe in.
Modern sales and marketing require more than just data—they require actionable insights. By mastering real-time reporting, teams can pinpoint audience segments and align campaigns with actual behaviors, ensuring every customer interaction is highly personalized.
Trusted Salesforce Partner
We deliver differentiated customer experiences by applying our deep media and entertainment expertise—spanning pre-production through distribution—to a platform we trust. We help CIOs and CTOs protect market share and secure the future with the #1 CRM, leveraging AI agents, data, and applications on one unified platform. Our team of Salesforce SMEs brings decades of industry knowledge and Agentforce specialization to your most complex business challenges, helping you maximize customer lifetime value and accelerate monetization.
Qvest's Salesforce Solutions: Modernizing Enterprises
Cutting-edge Salesforce expertise that transforms how your business engages with customers, streamlines workflow and manages growth.
Strategic Advisory
Salesforce Strategy & Architecture
We provide tailored Salesforce org design and solution architecture that aligns with your business goals. Our strategies optimize platform capabilities, incorporating Agentforce-powered solutions to deploy always-on digital labor that augments every employee, department, and business process to drive better decision-making and efficiency.
Process & Data Transformation
Transform your business with expert evaluation of current processes and data structures. We enable data and process optimization and governance while aligning architecture with your future state needs for rights & deal management, content monetization and consumer good supply chain & inventory systems.
Implementation
Comprehensive Cloud Implementation
We deliver expert solutions across all Salesforce Clouds including Sales, Service, Marketing, Commerce, Data, Slack, Tableau, and Agentforce. Our implementations are tailored for M&E and CPG industries, enabling personalized, data-driven customer experiences built on the Agentforce 360 Platform. We deploy AI-powered capabilities that enhance engagement, streamline operations and drive revenue growth.
Development & Integration
We build seamless Salesforce environments using both declarative configuration and custom development. From native Salesforce features to custom APEX/LWC development and MuleSoft integrations, we connect your media production systems or retail consumer good solutions within a unified ecosystem.
Managed Services
Operations & Analytics
Our certified team manages all aspects of your Salesforce environment while unlocking the full potential of your data using Data 360. We deliver Agentforce-enhanced dashboards and predictive analytics that drive content performance insights for media companies and customer behaviour analysis for retailers.
Change Management & Enablement
Ensure your investment delivers maximum value with comprehensive training, testing, and change management. We create customized enablement programs to accelerate adoption, drive active consumption, and maximize ROI.
Accelerate Growth with Salesforce Industry Solutions
Media Innovators
Qvest’s expertise connects audiences, optimises operations, and enhances customer experiences across industries. As a preferred Agentforce partner, we're leading innovation for the media and entertainment industry to build your Agentic Enterprise through:
- Agentforce data models that streamline integration with media-specific systems
- CPQ industry tools that help sales teams easily configure quotes with pre-built media-specific line items
- Deep expertise with FlexCard and OmniScript for true "clicks over code" development
- DataRaptor and Integration Procedures for simpler external connections without customisation
- OmniStudio document generation for customised content
- Deploying AI agents that enhance content recommendations, audience insights, and personalised experiences for media consumers
Our team leverages the Salesforce Slack connector, enabling users to communicate and collaborate within their Agentforce application, triggering agentic actions directly from Slack for more meaningful interaction with key data and processes.
As a leading Salesforce integrator with expertise across the media value chain, we've built a deal management system on Agentforce that integrates with any Rights Management System, delivering an end-to-end solution connecting opportunity management with rights and clearances. Our Agentforce implementation enhances decision-making by analysing content performance data and predicting market trends, giving media companies a competitive edge.
Retail Consumer Goods Experts
As a trusted Salesforce partner for Retail and Consumer Goods Cloud, we're driving digital transformation across the retail landscape to build your Agentic Enterprise through:
- Unified commerce platforms that seamlessly connect online and in-store customer experiences
- Intelligent inventory management systems that optimise stock levels and reduce waste
- Advanced merchandising tools that drive personalised product recommendations
- Customised loyalty programs that increase customer retention and lifetime value
- Omnichannel order management capabilities for flexible fulfilment options
- Agentforce-powered demand forecasting to enhance supply chain efficiency and inventory planning
Our team implements Salesforce Commerce Cloud solutions that enable retailers to create engaging shopping experiences across all digital touchpoints while gathering valuable customer insights.
As retail specialists with extensive experience across the entire value chain, we've developed robust solutions that connect marketing, sales, service and operations on a single platform. Our Agentforce implementation analyses customer behaviour patterns and purchasing trends, helping retailers make data-driven decisions that boost conversion rates and improve the bottom line.
Get in touch with our experts around the world.
