Agile transformation at I.T.E.N.O.S.
Successful training series at the IT service provider and telecom expert
The IT service provider I.T.E.N.O.S. offers customized solutions in the areas of connectivity, IT infrastructure and data centers, as well as access control and managed services. For various reasons, the company has decided to reorganize its own working methods. The key driver for the decision to adopt agile practices was the realization that the traditional approaches and methods previously used no longer fit the organization.
In line with this, employee Patrick Glawe, as part of his master's thesis, extensively delved into the topic of "Agile Working." Another influence for the modernization of work organization was the Deutsche Telekom AG, the parent company, which has increasingly transitioned its corporate structures to that of an agile organization.
Introduction to the agile mindset & presentation of theoretical methods
Approaches for introducing agile methods into an existing organization
Approaches to cultural change
Scrum & Kanban
Agile mindset: From employee to leadership
I.T.E.N.O.S. is an IT service provider and telecommunications expert with more than 220 employees, headquartered in Bonn. As a subsidiary of Deutsche Telekom AG, I.T.E.N.O.S. provides individual solutions to its customers in the areas of connectivity, IT infrastructure, data centers, access control, and managed services.
We conducted numerous workshops involving over half of I.T.E.N.O.S.' entire workforce, including leadership. The primary focus was on "Agile Management" and "Agile Working with Scrum and Kanban." To introduce agility and the associated mindset, we employed various innovative methods, including LegoScrum, Kanban Pizza Game, Moving Motivators, and Delegation Poker.
Patrick Glawe, Product Manager of Business Unit Data LogistIX & PSPO, commented, "We are actively exploring the use of agile methods in all areas. The leadership and hands-on workshop with Qvest supported us in understanding how and where the use of agile practices can be implemented." Additionally, an "Agile Working" focus group was established, regularly exchanging progress updates within the company and supporting individual teams and groups as PSPO and PSM.
Around 130 of our managers and employees took part in the “Agile Management” and “Agile Working with Scrum and Kanban” workshops delivered by Qvest Digital AG. As a result, we have not only significantly improved the way we communicate with and view one another but also enhanced the quality of our results. Qvest Digital won us over both professionally – thanks to its team members’ high-level skills and long-term support – and on a human level, in terms of their great empathy and personality. For some people, the workshop, conducted in a great atmosphere, was one of the best they had ever attended.
Through the workshop participation of employees and leaders from various departments, a collective understanding of the feasibility of agile work emerged. From my perspective, it led to a sense of "togetherness" at I.T.E.N.O.S., with neither a bottom-up nor top-down approach. Fun at work, the use of playful elements, extensive discussion, and the sharing of personal experiences, including mistakes and problems, helped convey the fundamental ideas of agility and agile working. This demonstrated that while change takes time, it is achievable. I am pleased that our workshops were able to help I.T.E.N.O.S. begin its transformation. We also learned a lot in the process, and participant feedback has been invaluable in our improvement.
About our client
I.T.E.N.O.S. (International Telecom Network Operation Services GmbH) is an IT service provider and telecommunications expert with more than 220 employees, headquartered in Bonn. As a subsidiary of Deutsche Telekom AG, I.T.E.N.O.S. offers individual solutions to its customers in the areas of connectivity, IT infrastructure, data centers, access control, and managed services.