Customer challenges and needs

Pathé Home is further expanding its streaming service across Smart TV platforms in France and the Netherlands. As the product grows, accessibility becomes a strategic requirement.

The main challenge was regulatory complexity. The French implementation of the European Accessibility Act, the RGAA, sets stricter requirements and follows a different structure than the general EAA directive. It builds on WCAG 2.1 but adds additional criteria, documentation obligations, and formal reporting requirements.

Pathé therefore required a publicly available accessibility report in line with RGAA, as well as an accessibility statement stating the exact level of compliance and clearly defined measures to achieve full conformity. Qvest’s existing accessibility audit framework was designed around WCAG and applied across web, mobile, and Smart TV environments, but it did not yet cover the full RGAA structure.

Goals

To meet RGAA requirements and prepare Pathé for regulatory scrutiny, we set clear objectives:

• Extend our audit framework to fully support RGAA criteria
• Define relevant Smart TV screen types for structured accessibility testing
• Conduct a complete audit on jointly selected reference devices
• Deliver an RGAA-compliant accessibility report and official accessibility statement

The goal was not only compliance, but clarity. Pathé needed a transparent view of gaps, risks, and next steps.

Our solution

Qvest expanded its accessibility audit tool to fully support the RGAA structure and its additional requirements. This enabled structured evaluations aligned with the French regulatory framework. In parallel, we advised Pathé on the RGAA-relevant screen types for Smart TV testing. Once the complete RGAA criteria set was integrated, our accessibility experts conducted a full audit of Pathé’s French Smart TV product across the defined reference devices, assessing all applicable RGAA test criteria in a clear and systematic way.

Result

After completing the audit, we delivered the official RGAA accessibility statement for Pathé.

It included:

• A quantified compliance score
• Transparent documentation of fulfilled and unfulfilled criteria
• Concrete recommendations to reach full compliance

We presented and reviewed the results together, aligning on priorities and next steps.

Pathé now has regulatory clarity, a validated compliance baseline, and a structured roadmap for further optimization. Accessibility is no longer a reactive topic. It is embedded into the product strategy with measurable progress and full transparency.