How Qvest Modernized America on Tech’s Student Enrollment Process with Agentforce

Case Study Media & Entertainment Salesforce

America on Tech (AOT) has spent more than a decade building real, structured pathways for students from underestimated communities to enter and advance in technology careers. Serving 6,600+ students across New York City, Los Angeles, Miami, and Atlanta, AOT combines technical training, mentorship, and direct corporate connections to move students from classroom to career. With over 1,500 tech internship placements, AOT has become the place where forward-thinking companies build their future workforce. As AOT's reach grew to thousands of students and applicants each year, Qvest stepped in to implement a cutting-edge solution, built on the Salesforce Agentforce platform, to modernize and scale their manual application review process.

Operational Hurdles: Fatigue, Manual Workflows, and Scalability Limits

AOT faced significant friction points due to a growing applicant pool and a fragmented, manual review process.

Key pain points included:

Reviewer Fatigue: High-touch manual workflows were leading to reviewer fatigue, particularly as program sizes increased.
Evaluation Variance: A lack of automated workflows resulted in potential inconsistency in how applications could be evaluated.
Scalability Issues: The existing infrastructure presented technical difficulties in maintaining long-term growth and scalability.

Transforming the Application Ecosystem: From Manual Review to Automated Scale

The implementation was designed to achieve five strategic objectives:

Need-Based Rubric Scoring: Automate a standardized rubric to objectively score applicants based on their level of need, ensuring resources are prioritized for the right communities.
Automated Eligibility Verification: Streamline eligibility checks to ensure applicants meet all specific program criteria with minimal human review.
Application Review Accuracy: Ensure applications are evaluated consistently against defined eligibility criteria.
Process Automation: Reduce manual touchpoints to standardize the reviewer experience.
Data Integrity & Eligibility Compliance: Maintain clean, structured data through automated transcript extraction and validation.
Scalability: Build a flexible foundation capable of supporting future program growth.

I have worked with pro bono teams at AOT in various capacities for over 7 years and I have to credit the Qvest team. Having personally reviewed those thousands of applications per year, this is a game changing development for us. The product itself is transformational for the work that we do, but the process to get there has been a breeze. I feel like at some point there was a shared brain, with the Qvest team in the programs with us and knowing how to anticipate answers to questions. This AI Admissions Agent has been better than I could have expected and has truly changed the way that we’re doing things here. Thank you Qvest.

Kylie Repasy, Vice President of Programs at America On Tech

Intelligent Automation: Empowering AOT Reviewers through Agentforce AI

Qvest implemented a comprehensive Salesforce Agentforce solution to automate AOT’s highly manual application review process, which previously required thousands of manual reviews per year.

The solution addressed their most time-consuming pain points, including transcript verification and eligibility screening, by breaking the workflow into several intelligent, automated components:

Automated Eligibility Screening: Salesforce flows instantly evaluate applications against AOT's criteria, automatically checking for duplicate submissions, eligible home and school zip codes, grade levels, and other criteria.
AI Transcript Verification: Agentforce extracts and cross-references data from various uploaded files (including PDFs and photos) to verify grades and school names, automatically flagging illegible, missing, or mismatched documents.
Standardized Rubric Scoring: The system replaces manual filtering by capturing rubric categories (like financial need and tech access) as structured data, automatically calculating total applicant scores.
Human-in-the-Loop Reviews: The AI acts strictly as an assistant that flags errors and suggests application stage updates (e.g., "Stuck - Transcript Error"), deliberately leaving all final acceptance and rejection decisions to human staff to prevent incorrect automated rejections.

Building for the Future

The project delivered a scalable, automated procedure that drastically reduced manual review cycles. Key results included:

Accelerated Enrollment: Faster processing for thousands of applications per year.
Standardized Evaluations: Automated rubric scoring and eligibility checks ensure all applicants are evaluated via a consistent process.
Operational Efficiency: Restored mental bandwidth and productivity for the AOT team by automating administrative hurdles, allowing them to focus on high-value tasks like personal statement evaluations and continue to focus on supporting students.
Future Readiness: A flexible foundation that requires minimal changes by the AOT support team when business processes evolve.

This partnership with AOT is a great example of Qvest’s mission in action: to provide non-profit organizations with the solutions, strategies, and tools they need to pursue a safer and more equitable future for all. By combining Qvest's Salesforce expertise with AOT's visionary programs, we built a solution that is more than just an automated workflow; it is a scalable engine for equity. We look forward to continuing to empower purpose-driven organizations with the transformational technology they need to maximize their real-world impact.